Most any sales organization can accomplish the occasional sprint and post a big revenue number now and then. When a company seeks to become a permanently high-performance sales organization—one that keeps winning marathons—they bring CSS on as their partner. The CSS professional staff works with the organization’s managers and sales staff to make that commitment a reality… through a unique, long-term consulting and training partnership.

CSS has long taken pride in its extraordinary renewal rate. More than a quarter-century after its founding, CSS still counts among its clients many of the organizations that we were with us in our first decade. We continue to grow together with our clients, facing new challenges, raising the bar, refining best practices, and elevating benchmarks. It is this very high level of client satisfaction and renewal that is the principal engine of our growth.

CSS client companies are outstanding in their fields, with management teams that are stable, and whose values are consistent with advancing a permanent high-performance environment. We believe that a low consultant-to-client ratio is essential, so we continue to limit the growth of our client roster. CSS consultants bring to the table many years' experience in sales and sales management. Each one has a strong commitment to his or her clients—and expects the same in return.

CSS services to clients comprise a blend of standardized and custom-tailored elements. Some are delivered on site at the client's location(s); others take place on a centralized basis in various locations throughout the US. Still others happen by telephone, e-mail, Web conferencing, RSS, and asynchronous online learning. For more information about the key concepts which drive the culture we build for clients, see Values & Beliefs.

In fact, culture is a good way to think about the net impact of CSS' partnership with its clients. CSS helps build cultures that improve profitability over the long-term. Workshops, conferences, clinics, summits, and Web events, together with CSS’ continued presence on-site through follow-up visits, telephone consultation, e-mail newsletters, and the Online Resource Center at CSScenter.com, all work together to help our clients build and operate a long-term system for success… rather than functioning as mere one-time training seminars soon forgotten.

We get to know our clients' organizations and people very well, so when they call with tough or challenging problems, we can offer help based on intimate knowledge of the individuals and the environment. We get calls for help with issues such as structuring new business development efforts, designing compensation plans, creating integrated marketing plans for advertisers, monetizing new media opportunities, dealing with non-performance, and helping our clients get the most out of their best people.

If you would like to learn more about our specific services, go to Our Services, or contact CEO Jim Hopes at 813.254.2222.