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What It's Like Working With CSS |
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The average client has been a member of The CSS Family for more than seven years, so relationships tend to run deep.
When a company makes the commitment to become a customer focused sales organization, CSS works with the managers and the sales staff to make that commitment a reality. This is accomplished through a unique, long-term consulting and training partnership.
CSS has long taken pride in its extraordinary renewal rate. After twenty years since its founding, CSS is still closely involved with almost every organization that has ever been a client. Most of the attrition we've experienced has been the result of changes in ownership; the client moved on due to differences in corporate philosophy and strategy, rather than dissatisfaction with the relationship. It is this very high level of client satisfaction and renewal that is the principal engine of our growth.
CSS client companies are outstanding in their fields, with management teams that are stable, and whose values are consistent with advancing a customer-focused environment. We believe that a low consultant-to-client ratio is essential, so we continue to limit the growth of our client roster. CSS consultants bring to the table many years' experience in sales and sales management. Each one has a strong commitment to his or her clients—and expects the same in return.
CSS services to clients comprise a blend of standardized and custom-tailored elements. Some are delivered on site at the client's location(s); others take place on a centralized basis in various locations throughout the US. Still others happen by telephone, Internet, e-mail, fax, and postal mail. For more information about the key concepts which drive the culture we build for clients, see Values & Beliefs.
In fact, 'culture' is a good way to think about the net impact of CSS' partnership with its clients. CSS helps build cultures that improve profitability over the long-term. Workshops, conferences, and clinics, together with a continued presence through on-site follow-up visits, telephone consultation, newsletters, and the Online Resource Center at csscenter.com, all work together to help our clients build the foundation for a long-term operating system . . . rather than functioning as mere training events, soon forgotten.
We get to know our clients' organizations and people very well, so when they call with tough or challenging problems, we can offer help based on intimate knowledge of the individuals and the environment. We get calls for help with issues such as structuring new business development efforts, designing compensation plans, creating integrated marketing plans for advertisers, monetizing new media opportunities, dealing with non-performance, and helping our clients get the most out of their best people.
If you would like to learn more about our specific services, go to Our Services, or contact CSS President Jim Hopes at 813.254.2222. |
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